Delete your Ember data
How to have the data of an Ember Player device deleted. Ember is developed by RUSCUS YAZILIM A.Ş. There is no account to close: data belongs to a device, and deleting it takes one e-mail.
Last updated 13 October 2026 · RUSCUS YAZILIM A.Ş.
How to request deletion
1 · Find your device ID
Open Ember. The device ID is on the home screen (for example
QO:D5:31:C7:CA:33) and under Info. It is how we
find your records — we hold no name, e-mail or account for a
device.
2 · Send it to us
Write to hello@ruscus.net with the subject “Ember data deletion” and the device ID. If a reseller set up your device, you may instead ask the reseller to delete it from their panel.
3 · We confirm
We delete the device within 30 days, usually much sooner, and reply when it is done. If we cannot match the ID, we ask once rather than collect more data about you.
What is deleted
Removed from our servers
The device record (device ID, install identifier, device model, app version, language, country, last IP address), its licence, its playlists and their credentials, device PIN, health measurements, failed-content reports, app error and performance records, and advertising and reward records linked to the device.
On your device
Watch progress, favourites, downloads and the cached copy of your playlist never leave your device. Uninstalling the app deletes them.
Please note
Deleting the device ends any licence attached to it, including one bought in the app. The purchase itself is not refunded by deletion; refunds go through Google Play or the App Store.
What is kept, and for how long
Purchase records
For in-app purchases we keep the store’s order or transaction ID, the product, the date and the store environment, detached from the device, for as long as tax and accounting law requires (up to 10 years). Card details are never sent to us; Google Play and the App Store handle payment.
Anything else
Apart from a log line recording that the device was deleted, and when, nothing else is kept. Separately from any request, records expire on their own: failed-content reports after 30 days, error and performance records after 30 days, advertising and reward records after one year.
More detail
What Ember collects and why is described in full on the privacy page.